Release 13.23.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on May 1, 2024.

Asset Management

• Imported 75 new Asset records corresponding to laptops purchased for the SATLP program.
• Changed CMDB settings to prevent Asset record generation for newly-discovered CIs and deleted shell asset records corresponding to discovered CIs from the SG-SCCM integration in the interest of preserving the Asset database as a repository for known purchasing records only.
• Fixed an issue where the JAMF asset task automation was not triggering for iPads because we recently reclassified them from Computers to Communication Devices in the CMDB.
• Created a new automation for when someone is added to a Field Support assignment group, a Field Agent (personal) Stockroom is generated for them. When all Field Support assignment groups are removed from a user, the automation deactivates the Field Agent (personal) Stockroom if no assets are assigned to it. If there are, a notification is sent to Field Support supervisors.

Case Management

• When transferring a case to HR, the default group is now HR-HRSTFD instead of HR-HRSupportTeam. The list of possible groups to transfer to has also been updated.
• Added inbound action to insert a work note when someone replies to an email coming from Case Tasks.

Dashboards & Reports

• Reverted the system's start of the week value from Sunday to Monday. This should make weeks more normal in reporting.

Human Resources

• Fixed a bug where certain duplicate departments are no longer shown on the Rehired Retiree Request form.
• For HR cases that have a flow, there is now a related link to see the flow context at the bottom of the case.
• Deactivated the Student Life HR Recruitment service.
• Updated the label of to-dos when a solution is proposed for HR cases to read: 'Accept/Reject Resolution' instead of 'Accept Resolution.'

Request Catalog

• Made a backend change to the UCPath Transactor Access Request form to improve the reliability of how we loaded user data.
• Added contact number to the description field for Field Support Intake cases.
• Added new field to the ITS-BIA request form to collect attachments from user submissions.
• Modified the ITS Onboarding Workflow - "Add 1-year anniversary date" and "Send LSS Yellow Belt training email" tasks moved to earlier in the workflow, triggering after completion of the "Configure AD account" task, rather than the "Conduct orientation" task.
• Added 'Other' Option to Subledger Transaction Correction Form for PPM Transaction Source Question, and sending to corresponding assignment group, service, and service offering.

Service Portal

• Added a confirmation modal when adding a watcher via the Service Portal.