Release 11.21.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on October 12th, 2022.
Email
- Reworked inbound email processing to decrease the time it takes to process inbound emails.
Request Catalog
- Updated the description of the Mass Personnel Change Request form so that the user's comments fill out the description of the resulting case.
- Made verbiage changes to the Order Equipment form.