Release 8.8.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on DATE.

Case Management

• Previously, when a duplicate case had been opened by a customer or agent, a work note was added to the new case showing the original case number. We have modified the work note so that agents will now be able to open the original case in a new tab by clicking on the case number.
  

Change Management

• Emergency and normal flows are being expanded to include group approvals. Service Offering and Service Approval groups will be used if they are defined in the Service and Offering records. Please see this page for information on Managing Service Offerings.
• For normal changes, approvals will not expire before a CM review is complete. This will give CM an opportunity to adjust dates before starting approvals.

Request Catalog

• We added a new form that lives on the ITS Portal's request catalog (under Software Licensing). This allows students and staff an easy way to request software without having to go through the ServiceDesk.
• We have exposed Manage (ServiceNow) Group forms for managers and group membership leads which allows for a quick turnaround time for group modifications. Please see the following wiki page for more information on ServiceNow Local Group Management
• On the Payment Request form there was a rounding error occurring where the payment totals wouldn't round appropriately given certain decimal amounts. We have also modified the way that chart strings fields are displayed.