COVID-19 Symptom and Exposure Screening Tool FAQs


Overview


In accordance with the current San Diego Country Health Order, all UC San Diego staff, faculty, student, and student employees who are reporting to campus or any other physical UC San Diego location must conduct a self screening for COVID-19 symptoms and report any symptoms. The following article outlines commonly asked technical questions when accessing and using the Symptom Screening Tool. 

Employees: 

General information regarding employee screening procedures can be found on our Blink page: COVID-19 Symptom and Exposure Screening

Students: 

All UC San Diego students who reside on campus, and students who reside in the San Diego region planning to physically come onto the campus for various activities, such as attending an in-person class, are expected to participate in daily symptom and exposure screening. More general information on procedures for students can be found on Testing and Screening page on our Return to Learn site.

 

General


Logging into the Screening Registration Tool or the Symptom Screening Tool

Sending Symptom Screening results to multiple addresses

We are currently unable to sent the results to multiple address. However, users are still able to forward responses to others as needed through the copy received to their email address. 

I would like to opt in for the COVID-19 testing but I do not see an option on the registration form

All users who have registered are automatically opted in for testing and will receive notifications when testing opportunities become available. 

 

Common Problems and Solutions


Error Message: "We can't locate your information on the list of enrolled participants. Please Enroll here. Based on your email address, it looks like you haven't enrolled."

The tool requires all users to register before trying to log in for the symptom survey. If you have not already done so, please enroll here: 

When registering, make sure you select "Active Directory" and do not include @ucsd.edu for the username. For example, if your email is bob@ucsd.edu, you would only include "bob" as the username. Once you have registered for the tool, please try accessing the tool again. 

If there are any issues after filling out the registration form, please try re-starting your computer to clear away any cache. 

I am a student who also is a staff on campus. When I try to register for the Student Symptom Screening Tracker, my student staff email shows up instead of my student email address. 

Unfortunately, the Student Symptom Tracker registration process currently defaults to the student staff email address (even when you authenticate using your student username/password). Until we are able to redesign the process, please rely on your student staff account for symptom screening notifications and reminders. We apologize for any inconvenience this causes and thank you for your patience.

If you have trouble accessing your staff email account, please contact us at (858) 246-4357 or servicedesk@ucsd.edu

I am trying to register for the Symptom Screening Tracker, but when I get to the registration form, the email is wrong! 

If you are seeing an email that is much longer than your usual email address, it is most likely reflecting an email address from our system before it was shortened for use. In this case, this will not change how the tool works and everything should be delivered to your email address correctly. One way to check this would be if the email address shows the entirety of your last name when previously it did not. 

If the email is completely unrelated to your email address. please contact us at (858) 246-4357 or servicedesk@ucsd.edu. 

I am a supervisor, but I am only receiving result emails from some of my direct reports, not all. 

I am not receiving the daily email notifications to start taking the survey!

If you still have questions or need additional assistance, please submit a ticket or call the ITS Service Desk at (858) 246-4357