Getting Off-Campus Calls Meant For Other Departments


Problem


If you receive a call from an off-campus number that should have gone to another department, follow these procedures.

 

Solution


1. Make sure that the caller didn't reach you by misdialing

2. If the caller dialed the correct number but got your phone instead of the intended phone, ask additional questions

3. Help the caller get to the intended destination

4. Inform ITS of the problem

If you still have questions or need additional assistance, please submit a ticket or call the ITS Service Desk at (858) 246-4357