Release 14.28.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on February 19, 2025.

Configuration Management

• Converted configuration items with directly stored MAC addresses (aka "flat MAC addresses") to having associated network adapter CIs with these MAC addresses.

Email

• Modified the assignment group for emails sent to omcphrservices@ucsd.edu
• Added additional email address filters to the outgoing email blacklist to prevent email loops with other ticketing systems

Human Resources

• Standardized language of "Job Code" and "Job Title" across Customer Contact, Job, Position, and HR Profile records.

Major Incident

• Fixed a bug where major incidents could be closed without requiring close notes.

Request Catalog

• Made PID optional on Messaging Collab request form.
• Updated SBO form for AP Groups and IABO
• Business Office (BOTS) form changes:
  • Hid 'Related To' field when 'About' = 'Other/Unknown' is selected
  • Added additional Business Office Units
• Updated warning text for lost card requests
• Added additional questions and modified wording of questions on the Student Activity Hub developer access request form.
• Updates to TSS Form, multiple background check spreadsheet and additional services requested fields.