Release 10.19.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on Wednesday, January 12th, 2022.

Change Management

• Created downtime fields. Once a change request is approved, a planned outage record will be attached to the change request.
• Added a default values for draft messages
• Once a change is moved to the "requesting approval" stage, the status field is now read only.

Email

• Modified the inbound actions for Academic Affairs HR groups so emails with the subject BOTS: Staff Departure will be routed to them automatically.

Request Catalog

• Updated the security restrictions on the ITS - Purchase Order Requests form.
• Removed the Learning Management System check on the Oracle & Concur Other Roles form.
• Updated the description text on the Kuali Research Access Request form to include information regarding IRB access requests.
• Updated the workflow for the Software Order form to remove a subtask.