Selecting Service Offerings & Categories for a Ticket
For accurate reporting on the services we offer, selecting a service offering for each case is important.
Service offerings
The service offering is the product or service that we offer to our customers. The service offering field is a type-ahead reference field to offerings in the service portfolio.
When you type in the field, you will see matches against the name of the service offerings, parent service, and first-tier support group.
If you would like to select a service offering via a more conventional list, click the magnifying glass to open the list view:
Categories
Once you select a service offering, the service it is underneath will populate automatically, and you can select a category:
Categories can be changed at the request of the service owner or manager by contacting the ServiceNow team.
If you still have questions or need additional assistance, please submit a ticket to the ServiceNow department via their contact form