Release 13.24.0 introduced new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on May 15, 2024.

Email

• Kuali inbounds for HSAD, HSED, and HSNO.
• Added 2 new Inbound Actions for Kuali Form Intake.

Request Catalog

• Made variables course code and term mandatory along with a placeholder text. Also updated Instructor Name and Email fields to default to current user but remain editable. Lastly, added email field for technical point of contact to show in agent view of RITM.
• Include HSAD, HSED, and HSNO hold types in the Hold Removal Request form.
• Adds new Marketing Manager to the Submit a Ticket to Extended Studies Form.
• Students are now prevented from submitting the MC Form, with the '2GB to 100GB' option selected. Updated workflow to resolve errors thrown for certain emails used.
• Adds the HR Service Offering (Add / Edit) Form, allowing for automated editing of HR Services with approval from HR-Leadership.
• Removes 124 duplicate Topic Details that had no associated HR Service.
• Added 3 new options to the 'More Specifically' question under Ask a Question>Student Billing>Campus Housing. Assigned offering and categories in case based on new options selected.
• Created a new order guide for Computer Hardware change requests for Field Support customers. This form allows customers to submit requests to reassign computers, monitors, docking stations, printers, and other desktop hardware from one person to another, or to deploy from existing stock.

Platform

• Deleted duplicate EAH Departments via fix script.
• Added a new field "Certified Date" to the skills table. Agents can now report on the "sys_user_has_skill". 
• Fixed a bug where locations would keep getting set inactive during the OFC Supplier scheduled import.
• Removes duplicate email notification triggered by the Change HR Service action.

Portal

• We added HR Cases to our non-ESC portals 'My Tickets' page and made them open in standard_ticket page.