Release 14.23.0 introduced new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on January 15, 2025.

Service Portal

• Updated ability to accept/reject solution for CSM cases on the ESC portal.
• Fixed bug that threw error message when viewing RITM approvals in ESC portal.
• Fixed an issue with description displaying in the Service Portal.

Request Catalog

• Updated approval process for UCPath Access Form.
• Added new UC Learning courses to the Oracle Request form.

Reporting

• Created database view for Surveys.