Release 14.27.0 introduced the following fix to the campus instance of ServiceNow at UC San Diego and was implemented on February 12, 2025.

Request Catalog

• Added "Alumni Email Services" option to Email Services Form.
• Fixed a minor issue with the Order Computer Equipment Form, where Microsoft Surface Keyboard wasn't automatically populating when selecting a Microsoft Surface laptop.
• Made updates to Equipment Fabrication Form cost calculations. 
• Added Delivery Room Number field to Purchase Goods & Services form.
• Added tasks to and removed tasks from the Onboarding form workflow.
• Fixed a bug where certain flows with sequential approvals might skip one or more of the approval steps.

Agent View

• Adjusted the form layout for SCTASKs on UCSD Agent Workspace.
• Made enhancements to the Cancel RITM UI Action. 

Platform Analytics

• Platform Analytics is now available for all agents. More information will follow in subsequent releases about specific analytics capabilities.

Administrative

• Changed column name on from "Support Group" to "First Tier Support Group" on Service Offerings Table.