Release 14.6.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on August 21, 2024.
Asset Management
- Reverted Managed By field on Assets to be editable.
Case Management
- Fixed an issue with Internal Service Offerings not showing up for Agents.
- Added in-app notification when a user is mentioned.
Dashboards & Reports
- Added user reference to Metric Instance table.
- Fixed an issue with Task Metrics database view that prevented visibility of some records
Data
- Added Career Center as a BOTS Unit under VCSABO
- Former student employees without have had their employee information removed, as it was out of date.
- Fixed some department's Parents and Member Of fields to remove deprecated parent departments.
Platform
- Added property to remove tags in HTML fields, per ServiceNow recommendation.
- Added Fiscal Years from 2024-2028
Request Catalog
- Verbiage changes to the Work Intake Project Request form.
- Verbiage change to the Cashier's Deposit form.
- Updated the approval notification on the Campus ID Card Request form
- Update the award period in the Scholarships Payment Request Forms to 2024-25 Academic Year & Summer 2025
- Added a 'Save & Stay' button to Service Catalog Tasks
- Fixed a bug where supplier information was being deleted from the Payment Request form when the user revisited their form draft.