Reset your AX Account Password


The following article goes over how to reset your AX account password on

Critical Concepts

Steps to Take

  1. Go to
  2. Input your AX account number as the username.
  3. Click "I want to reset my AX account password."
    Screenshot: AX account password reset options
  4. Confirm the email address on the screen. 
    Screenshot: Confirm email address
  5. A reset link should have been sent to your personal email address.
    • Please contact the ITS Service Desk if you do not know the email or want to change the email address associated with your AX account.
      Screenshot: Email sent confirmation page

  6. Press the link in your email to input a new password.
    Screenshot: Password reset link in email
  7. Click “Finish Password Setup”


Stuck on the Duo screen?

If Duo is telling you that you do not have access, please sign up for Duo at You can follow the instructions on Register for Duo Two Step

If you still have questions or need additional assistance, please contact the ITS Service Desk. You can call us at (858) 246-4357, email us at, or submit a ticket at