Reference articles give general information about a subject, application, or a policy.  Can include a breakdown of detailed information about subjection, application, or policy.

Critical Concepts

• Reference articles contain 2 sections:  
  
  • Overview - Concise description of the topic / policy - What is this?  What is it used for?  Who is the intended audience (faculty, staff, students)?
  • Fact - For short topics that only require a few sentences or paragraphs, you only need to enter the description - no need to add additional heads or titles. 

Steps to Take

1. If your topic needs detailed breakdown, select Reference template to setup article structure. 

1. • If you do not have access to the templates, please submit a ticket to the ITS Service Desk or email us at servicedesk@ucsd.edu. 
   • Make sure to set the appropriate Knowledge Type as well. 
2. This will divide the page into multiple sections. Replace the generic headings (Heading 1, 2, etc.) with the main topics.  
   
   1. Feel free to divide article into more or less main topics as necessary, following same format.
3. If additional breakdown needed, use h3 subheadings for minor topic headings.  If not necessary, delete subheadings.
4. Under Overview, erase placeholder text and enter:
   
   • Brief description of the topic or policy (preferably a sentence or two) - What is this? What is it used for? Who uses this (intended audience, if applicable)?

Reference Articles:

• Qualtrics - Online Survey Tool
• What is Single Sign-On (SSO)? (Fact)

Reference Source Code