ServiceNow was initially used by IT Services. As part of the Client Relationship Management project, support provided by other platforms is being transitioned into ServiceNow under a centralized UC San Diego Service & Support Portal.
The main ServiceNow Services & Support Portal is available at https://support.ucsd.edu
Our partner organizations are accessible from support.ucsd.edu or from their custom urls:
All active AD users at UC San Diego are able to log into support.ucsd.edu and access the Self-Service Portal. From there they can search the general Knowledge Base or submit cases to various on campus help desks. To gain access to the agent (internal) view and work tickets, one needs to be a member of an agent group.
Within the User Manual, you can find general information about how the ServiceNow platform operates and common ideas/objects you'll run into while using it. Before you do anything in the system - watch the Agent 101 training video.
These are a couple of popular articles you can find within the User Manual:
There are many other articles as well discussing different topics, and those can be found underneath the tabs of the User Manual.