Release 14.45.0 introduced the following fix to the campus instance of ServiceNow at UC San Diego and was implemented on June 18, 2025.

HR Service Delivery 

• Created "Outplacement Services" HR service, and made available for selection as a subcategory by all General Inquiry HR Services.
• Set newly created required fields, such as General Inquiry Category, on HR cases when transferring from CSM cases. 

Platform Analytics

• Removed NLU Component from Platform Analytics Workspace.

Secure Connect

• Enhanced the InTune integration with Intune's SecureConnect compliance check data.

Request Catalog

• Made updates to the RRSS Application Order Guide.