IT Services - Resolving SSO issues for the Symptom Screening Tool

Problem

The symptom screening tool is making me log in twice when logging in from a phone browser.

Cause

Qualtrics requires cookies for session tracking and may run into trouble if the phone browser is not forcing renewed cookies for expired sessions. In this case, Qualtrics is creating a duplicate contact record and is needing to log in twice to consolidate the records.

Workaround

There are two ways to go around this issue:

Clear cache or cookies on your browser
- This is the most recommended method as it will fix the issue for the future. However, clearing your cache and cookies will also clear your saved data for other sites.
- Learn how to clear your cache and cookies
Open an incognito/private window when accessing the symptom screening tool.
- If you do not wish to clear your cache and cookies, opening an incognito/private window every time you sign into the Symptom Tracking Screening tool will fix the issue.
- Learn how to open Incognito/Private window

If you still have questions or need additional assistance, please contact the ITS Service Desk. You can call us at (858) 246-4357, email us at support@ucsd.edu, or submit a ticket at support.ucsd.edu.