Laser Printer Troubleshooting


Overview


If you're having problems with your laser printer, review the tips below for possible solutions. Under each problem, you will find potential causes along with theirĀ possible solutions.

Steps to Take


Blank pages

The sealing tape or tab may not have been removed from your toner cartridge.

Your toner cartridge could be empty.

Black pages

Your toner cartridge could be installed improperly.

Thin, dark, vertical black lines

Your toner cartridge could be empty or defective.

Skewed image/ jamming

The paper may be loaded incorrectly.

Faulty registration/ jamming

Your paper could be too light or heavy.

The paper could be loaded incorrectly, or the paper guides could be out of alignment.

The leading edge of the paper could be curled.

The paper tray could be overloaded.

Light or faded print

Your paper could be too light or heavy.

Your toner cartridge could be empty or low.

Printer could be in TONER SAVE mode.

Horizontal lines or repetitive defect

The toner cartridge could be not seated properly or defective.

Background scatter

Your paper could be too light or heavy.

The paper could be wet.

The inside of the printer could be dirty.

Dirt on the back of the page

The inside of the printer could be dirty.

Toner might have leaked from the toner cartridge.

Thin, vertical white lines or stripes

The printer could be dirty.

Solution: Arrange to have your printer cleaned.

The toner cartridge may be nearly empty.

Solution: Replace the toner cartridge.

Compressed or garbled print

The print fonts on your document may be incompatible with the printer.

Solution: Change fonts or simplify your layout.

Possible network problem.

Solution: If your printer is networked, contact your IT Dept.

Blank portions on page

The page layout may be too complex.

You may be printing on legal size paper when the printer software specifies letter size.

Your cartridge may be low on toner.

The printer may not have enough memory.

For more information, contact anĀ Imprints expert.