Getting Access to Collab (Confluence)


Collab (Confluence) is a central documentation platform ITS uses for internal knowledge and collaboration. This tool authenticates via Active Directory (AD) using the campus SSO login.

Critical Concepts

Steps to Take

Getting a Collab account

  1. All ITS employees automatically have access to unrestricted Collab spaces via the ITS-Staff AD group.
  2. Non-ITS employees working in ITS-supported spaces can request a Collab account via the Confluence or Jira Access Request form.

Getting access to a specific space

  1. Some Collab spaces are unrestricted (open to everyone with an account). 
  2. For access to a specific space, fill out and submit the Confluence: Add User to Space form.
    • A Space admin will review the request. Once approved, the user will be added to the space with the requested permission. 
  3. Some spaces use AD groups for access.
    • If you are a space admin, go to Space Settings > Space Permissions > Groups and see which AD groups are listed. Standard, unrestricted spaces have permissions that start with "confluence". If you see other groups, e.g., "college-users", those are the AD groups to use for permissions. Work with your department IT support to add users to the AD group or submit a ticket to the ITS service desk.

Troubleshooting space issues

If you still have questions or need additional assistance, please contact the ITS Service Desk. You can call us at (858) 246-4357, email us at, or submit a ticket at