Overview

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Collab (Confluence) is a central documentation platform ITS uses for internal knowledge and collaboration. This tool authenticates via Active Directory (AD) using the campus SSO login.

Critical Concepts

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• All users must have a Collab account to view Collab pages. ITS staff get access when they join the department.
• Some spaces are open to all account holders but most pages require specific access to that space.
• Due to a dramatic increase in licensing costs, we are evaluating new space requests on an individual basis.

Steps to Take

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Getting a Collab account

1. All ITS employees automatically have access to unrestricted Collab spaces via the ITS-Staff AD group.
2. Non-ITS employees working in ITS-supported spaces can request a Collab account via the Confluence or Jira Access Request form.

Getting access to a specific space

1. Some Collab spaces are unrestricted (open to everyone with an account). 
2. For access to a specific space, fill out and submit the Confluence: Add User to Space form.
   • A Space admin will review the request. Once approved, the user will be added to the space with the requested permission. 
3. Some spaces use AD groups for access.
   
   • If you are a space admin, go to Space Settings > Space Permissions > Groups and see which AD groups are listed. Standard, unrestricted spaces have permissions that start with "confluence". If you see other groups, e.g., "college-users", those are the AD groups to use for permissions. Work with your department IT support to add users to the AD group or submit a ticket to the ITS service desk.

Troubleshooting space issues

• Double check that you are logged into Confluence using your UCSD account. If you see a door icon in the top right of any UCSD Collab page, you'll need to log in. 
• If you see a "You've stumbled on a restricted space" message, please contact the space admin or fill out and submit the Confluence: Add User to Space form.
• Individual pages can be restricted within a space. If you see a "You've stumbled on restricted content", the page has been restricted, and you'll need to contact the space admin to grant you access.