Release 12.21.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on May 11, 2023.

Request Catalog

• Made minor verbiage changes to UCPath Reports Access Request Form.
• Made verbiage changes to EAH Row Level Security Form.
• Made verbiage and question changes to the EAH Developer Access Request form.
• Modified the flow for "Case Categories (Add)" so that any categories and subcategories created with the form automatically have 'sn_customerservice_case' assigned as the table and a catalog task is no longer made for Saul to do so.

Cases

• Updated the 'create normal change' button on case table to copy over more data.

Knowledge Base

• Added a new field to KB articles called "Order", which controls the order in which articles display on the portal. Specifics about ordering can be found on this KB article: KB0034609.

Asset Management

• Added HP Color LaserJet Pro 4201dn to the order form to replace the HP Color LaserJet M454dn that CDW says is discontinued.
• Replaced the M1 14" Macbook with a new standard M2 14" model.