"Your connection is not secure" Error When Navigating to Websites


Problem


You receive a "Your connection is not secure" error message when trying to access certain sites, including Canvas. Some browsers may display a "NET::ERR_CERT_DATE_INVALID" error.

Cause

This often occurs because your computer is missing a security update.
 

Solution


Update your computer.

On a Windows Machine, follow these steps:

  1. From the Start Menu in the lower left corner of your screen, click on the gear icon for "Settings"
  2. Click on Update & Security
  3. Click on Check for Updates
  4. Wait for the updates to download and install, then restart your computer.

On a Mac OS X machine, follow these steps:

  1. From the Apple Menu in the upper left corner of your screen, choose System Preferences.
  2. Click Software Update.
  3. Click Update Now or Upgrade Now. Older versions of Mac OS X may need to upgrade, while newer versions may only need to update.
  4. Restart your computer.

If you still have questions or need additional assistance, please submit a ticket or call the ITS Service Desk at (858) 246-4357