UC San Diego Zoom accounts should be created initially at https://ucsd.zoom.us. If a user's UC San Diego's email was previously established at Zoom.us, the user will need to transfer their account to UC San Diego's Zoom account in order for the account to be FERPA compliant and use UC San Diego specific account features.
Reminder: UC San Diego customers must use Single Sign-On (SSO) or Google when authenticating to Zoom.
The "Zoom" link within Canvas will not work unless the user's UC San Diego email is connected to UC San Diego's Zoom account.
A UC San Diego email that is associated with Zoom.us will not be upgraded to licensed without the email being transferred to UC San Diego's Zoom account.
If you still have questions or need additional assistance, submit a ticket or call the ITS Service Desk at (858) 246-4357