Release 12.9.0 introduced new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on February 15, 2023.
Legacy Incidents and Requests
- Closed Legacy Incidents and Requests created before December 11, 2019.
Catalog Requests
- Added "Student Employment" as an option for Business Office Requests, with respective assignment groups on created cases.
- Added assignment group to catalog tasks for the Jira / confluence request form.
- Changed verbiage on the Extension Form.
- Changed verbiage on the ID Card Request Form.
Asset Management
- Added Project and Task Funding information to Catalog Task for Order Computer Equipment requests.
The Hive Walk-Up Experience
- Fixed issues with the Hive's Walk-Up experience and television setup.