Release 9.15.0 introduced new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on June 23, 2021.

Case Task

• A user reported that the fields: organization, service, and service offering would auto-clear on existing case tasks. We updated the client script that handled this functionality and fixed the issue.
  

Knowledge Base

• We received feedback that the 'Draft' button when viewing a published knowledge base article was not allowing users to edit the article. We decided to deactivate this button and ask users to use the 'checkout' button instead.

Reporting

• We added a custom date range interactive filter for users to use on dashboards. This allows users to filter cases based on any date range on a selected date field (updated on, created on, opened on, etc).
• There was a discrepancy in channel values where a few record producers were setting the value of channel to 'Web' instead of the real value of 'web.' (Notice the capital 'w' difference). This caused a discrepancy in PA reporting.