Overview

WalkMe has been selected by the Enterprise Systems Renewal (ESR) program as UC San Diego’s digital adoption platform (DAP). WalkMe is used to augment training and accelerating system adoption by adding in-system help when you need it. 

When the WalkMe layer of technology is added to participating UC San Diego systems, we rely on the WalkMe web browser extension to deliver this functionality to end users. For this reason, we need everyone at UC San Diego to install the WalkMe browser extension.

Follow these steps to install the WalkMe browser extension.

Critical Concepts

The name of the WalkMe web browser extension changes depending on what browser you use. It will either be called an:

• Extension
• Plug-in
• Add-on

To simplify these instructions we use the term “extension”.

There are currently vendor issues with the extension working on Safari. Stay tuned for when the Safari extension is enabled. 

Steps to Take

There are two ways the WalkMe web browser extension may be installed on your computer, by downloading it yourself or by your local IT.

Individual: Installation of the WalkMe web browser extension

To download the WalkMe web browser extension for your self you'll need:

• To use the UC San Diego WalkMe web browser extension Download Link:
  • Click on the following link to open your default browser which will prompt you to install the WalkMe web browser extension on your machine: Download Link
  • See our instructions Check to See if the WalkMe Browser Extension is Installed and Working Properly.
• The WalkMe web browser extension only needs to be downloaded once. This will allow WalkMe to work across all applications. 
• No further steps besides downloading the extension are required. 

 

Local IT: Installation of the WalkMe web browser extension

• Your local IT Department may install the WalkMe web browser extension for you using a central administration tool. See our instructions Check to See if the WalkMe Browser Extension is Installed and Working Properly.
• Your local IT may need to conduct the installation if you do not have administrative rights to your computer.
• The WalkMe web browser extension only needs to be downloaded once. This will allow WalkMe to work across all applications. 
• No further steps besides downloading the extension are required. 

Instructions & Resources for Local IT:

• IT Staff push the WalkMe web browser extension once and then manage (new or requests from) individuals. This is important as once pushed, end users may choose to uninstall it.
• IT Staff Resources and detailed instructions are posted on Techwiki