Overview

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This is the landing page for guides to creating Knowledge Base (KB) articles on ServiceNow.

Knowledge Base Guide

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Getting Started

1. Begin with the ServiceNow Knowledge Must Read 
2. Read through the Formatting articles
3. Review the article template types

Updates

• We are now creating all Knowledge articles in production: https://support.ucsd.edu/
• Find our IT Services Knowledge Base here

Other Resources

• Search ServiceNow community for answers to your questions

Knowledge Creators

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Below is a comprehensive list of all ServiceNow KB article guides:

• Create a New Article
• Edit a Published Article
• Formatting
  
  • General Formatting
  • Inserting & Formatting Images
  • Links and Attachments
• Article Templates (Knowledge Type)
  
  • "FAQ" Article
  • "How To" Article
  • "Known Error" Article
  • "Major Incident" Article
  • "Problem Solution" Article
  • "Reference" Article
• Search for Resources before Creating
• Article Lifecycle Stages