Knowledge Base Guide


This is the landing page for guides to creating Knowledge Base (KB) articles on ServiceNow.

Knowledge Base Guide

Getting Started

  1. Begin with the ServiceNow Knowledge Must Read 
  2. Read through the Formatting articles
  3. Review the article template types


Other Resources

Knowledge Creators

Below is a comprehensive list of all ServiceNow KB article guides:


If you still have questions or need additional assistance, please submit a ticket or call the ITS Service Desk at (858) 246-4357.