Directed Call Pickup on Your Desktop Phone


Directed call pickup, is a feature that lets you answer another person's telephone without leaving your desk.


Critical Concepts

The information on this page is generally applicable to most phone models at UCSD. You may need to check specific information about your phone and the features available to you.


Steps to Take

  1. Dial the number of the ringing phone.
  2. Wait for the busy signal.
  3. Press 8.

Note: Directed call pickup will not work if the ringing phone has a busy diversion. (You must hear a busy signal to retrieve the call). 

If you still have questions or need additional assistance, please submit a ticket or call the ITS Service Desk at (858) 246-4357