Release 14.21.1 introduced the following hotfix to the campus instance of ServiceNow at UC San Diego and was implemented on January 1, 2025.
Request Catalog
- Updated Laptop Lending Program form for Winter Quarter 2025.
HR Service Delivery
- Made Updates to the Talent Support Services Form
Release 14.21.0 introduced the following fix to the campus instance of ServiceNow at UC San Diego and was implemented on December 11, 2024.
Case Management
- Added users and groups on templates and response templates.
- Fixed an issue with some users unable to view ticket information on the portal.
- Updated system property to allow images on case description.
- Added logic to prevent cases from re-opening.
- Removed system updates recording to the task metric table.
Request Catalog
- Added new variable to the Update Group Notification form.
- Removed outlook shared calendar task on New Accounts form.
- Added new option to OnBase group.
HR Service Delivery
- Updated /esc my requests widget to match functionality in /services.
Email
- Fixed email reply timestamp to reflect local time PST.