Release 13.16.0 introduced new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on March 13, 2024.
Platform
- Added 'Assignment group is not ITS-ServiceDesk' to the notification condition for the 'Customer Self Close' notification.
- Relabeled CSM status from "Awaiting Customer Action" to "Awaiting Action."
- In order to reduce cost associated with text messaging, updated ITS Major Incident text messaging notifications to follow the following format:
- MI INC0123456 created for (40-character Service Offering Name). Details are available in your email, the mobile app or support.ucsd.edu. <latest full update>
- Imported ESX Server data.
Request Catalog/Service Portal
- Form updates for the FIM and Facilities Hub Form
- Made Changes to the flow of the Sublease & GFH Turn cat item. Now, only 1 ticket is generated for all 3 cases and the tickets are directed to ITS-FieldSupport-HDH.
- Made the What modules..." fields mandatory. Added order to choices for the questions and ensured they were in the correct order on the Portal.
- Fixing permissions issue for 'Background Check Requests' portion of the order guide and other field changes.
- "Requisition Number" question on the form to support alphanumeric characters.
Mobile
- Prevent sending mobile push notifications to the notification creator.