Release 14.52.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on August 6, 2025. It also marks the first time we've gone a full year on a single version of the ServiceNow application (Washington D.C., in this case).
Data
- Updates to our Contact table to improve visibility into ITS Field Support teams that support individual users, without needing to go into a user's department record.
Email
- Stopped Auto-Close notifications to HR Cases with a Follow Up By Date.
- Updated the email sent to anyone with a pending approval. This email is sent the day after an approval is created as well as 3 days, 7 days, and every successive 7th day after that. The new and improved email will now contain a list of pending approvals and their short descriptions in a tabular format.
Platform
- The Mitel Contact Connector for Enterprise has been enabled for the ITS Telecom Support group on a trial basis. This will allow this group to receive calls directly through the ServiceNow interface through a in-platform modal software phone, search for contacts, and create cases. Some functionality may not be available, and we will be working with Mitel, the vendor, to address issues as we find them. Once we are satisfied with the performance of the connector application, we anticipate the Mitel Connector being made available for other groups using for other groups using MiCC Enterprise.
Request Catalog
- Corrected the Service Offering for Campus Access Request form submissions.
- The "Access to BIA Folder" request form is now available in the IT Services Catalog.
- Added additional questions to the "Project or Enhancement" request form.
- Minor personnel updates to the Submit a Ticket to Extended Studies form.
- The "Courseleaf General Support" form is now available.