Release 13.15.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on March 6, 2024.

Agent Workspace

• Catalog Tasks (SCTASK) in the UCSD Agent Workspace will now include a "Request Info" button and the "Additional Comments" field.
• When viewing a user in the UCSD Agent Workspace, a list of this user's groups now appears.
• Global search results will now more closely resemble the classic agent view.

Human Resources

• Fixed a bug where HR agents would receive an "User not found" error due to a blank "Opened for" customer field when creating HR cases. The "Opened for" customer has been moved back onto the HR Case Creation screen.
• Fixed a bug where agent comments were not sending to the customer and watch list on Benefits & Life Events cases.
• Rehired Retiree Request form - Former employees are now selectable.

Knowledge

• Knowledge Base contributors can now set a previous version of a knowledge article as current by using the "Make this current version" button.

Major Incident

• Major Incident SMS Sign Up form - Recipients may now remove themselves from major incident text notifications.

Request Catalog

• Undergraduate Scholarship FAS form - Removed Summer 2022 and 2021-22 Academic Year as award periods.
• Non UCSD or 3rd Party Cost Share Request form - Submitters can now select multiple tasks in the "Task Number(s)" field.
• UCPath Cognos Reports Access Request form - The selected options will now clear when the submitter selects a different category of UCPath reports they need access to.
• UCPath Transactor Access Request form - Verbiage Changes
• All forms - To ensure that deactivated users are not shown, a standard filter has been applied to all user fields in catalog items.
• All forms - To enhance usability, hyperlinks now display with an underline

Service Portal

•  Cases closed by the customer on the Service Portal will now send notifications to assigned agents or assignment groups if no agent is assigned.