Release 11.9.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on July 20, 2022.

Asset Management

• Added a new field on the product model table which allows us to specify when an item will be in stock.

Dashboards & Reports

• In response to agent feedback, you can now right click cases from a dashboard and mark them as spam or duplicate.

Data

• Fixed an issue where all locations were not importing correctly from Tririga, the campus's location management system.

Request Catalog

• Updated the service offering on the Student Check Reissue Request form to "Student Cash/Check Payments". You may need to adjust personal reports to use the new Service Offering.
• Updated the Order Equipment form's instructional language, notifications, and questions.