Release 12.31.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on July 26th, 2023.

Change Management

• When change requests are reset to the "New" state, the expedite flag is now cleared automatically
• The ITS Decision Planning team has been added into the approvals for the following change policies:
  • ITS Planning Approval Policy
  • Low Risk / Low Impact Policy
• Planning management approvals have been added to the 1st Level Approvals Policy

Data

• OnBase-related groups that are loaded through AD will now be deactivated if not seen for 30 days.

Email

• Fixed a display bug for the knowledge articles shown in the case opened notification.

Request Catalog

• The "Manage Project Members", "Archive a JIRA project", and "Change project lead" have been merged into a single request form called "JIRA Requests" in the IT Services Catalog.
• Fixed an issue where the information entered into the Computer Equipment order form was displaying incorrectly for agents.
• Users may now request mailing lists, Google groups, and MyEmma newsletters through the newly launched form in the IT Services Catalog
• Deactivated the Student COVID-19 Vaccine Exemption Request form.