Release 14.37.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on April 23, 2025.

Case Management

• Added ability to attach a case to a change request via field under the "Resolution" tab.

Configuration Management

• Added new custom fields to tables for devices managed by the AP and CI teams:
  • Supported by (backup)
  • Purpose
  • Requested by
  • Vendor contact

Data

• Fixed a typo in the import source for old CSM-sourced departments.

Human Resources

• Added HR cases to SLA breakdown by assignment table.
• HR Services with restricted visibility will now allow collaborators to view work notes.
• Created new HR Service "SB791 / AB810 (TSS Access Only)", available as a subcategory for General Inquiries assigned to Central HR.

Request Catalog

• Modified Time Keeper Access Request Form and Workflow.
• The Student Activity Hub Restricted Report Developer Access Request form has been replaced with an updated Order Guide.
• Moved the following forms and added a new form into a new ITS Endpoint Management Order Guide:
  • Field Support Intake
  • Order Computer Equipment
  • Reassign Hardware
  • Retire/Surplus Hardware
  • ITS Offboarding Form (New Form)
• Update UCBO service and offering routing in BOTS form
• Adjusted the Oracle PPM Award Temporary Extension Request form for AVC approvals.