If your business systems account changes, access to some applications automatically terminates. If you (or one of your employees) have had a name change or moved to another department, you will no longer have access to the CMS. Email firstname.lastname@example.org and include URLs of the site(s) you previously had access to. We can manually correct the issue.
Have you ever wondered why your url looks like this: "yoursite.ucsd.edu/Hello%20cms%20users.pdf"? That's because web browsers encode system names containing spaces, either as a plus-sign (+) or %20. And as you can see from the example above, it's not easy to read.
To fix this, you need to change the system name. The system name is the filename that shows up in the left-hand column in the CMS. It also becomes part of the page URL (link). Find out how to change a system name.
appears in a block when "Content to Use" is set to Shared Block, but then no shared block is selected in the "Shared Block" file chooser.
To fix this, you can either:
Yes, see how to recover a page or asset.
Yes. See Managing Your CMS Site for links to web maintenance resources.
Also, be careful with link syntax. Some common errors include:
See Advanced Topics: Reordering Pages.
If you want to change the page template type, email email@example.com and we'll take care of it for you.
Removing drawers completely from a page requires changing the page's template. Email firstname.lastname@example.org so an admin can take care of it for you.
The CMS and your website are different systems that only communicate via publishing and unpublishing. If you delete a page from the CMS without unpublishing it first, it will still show up on the website. We call these ghost pages.
To remove a deleted page from your website, just recreate a page with the same system name and then delete it.
The recreated page doesn't need to have any content - but the system name must be the same. If folders containing the deleted page were also deleted, you will need to recreate those as well. The CMS will unpublish the page for you before deleting it.