Release 11.28.0 introduced new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on December 7, 2022.

Service Catalog

• Updated verbiage on the Category Code Request Form.
• Added word 'Form' to the following forms:
  
  • Hold Removal Request Form
  • Time Payment Agreement Request Form
  • Undergraduate Scholarship Payment Request Form
• Updated links on the Advancement Submit a Ticket form
• Reordered "Get Help" categories in Budget and Finance Portal

Group Roles

• Fixed a minor bug where user would remain in external customer group if the group was granted agent role at a later time.

Change Management

• Winter extended change freeze dates are from midnight Jan 4th 2023 to 5 PM Jan 13 2023 - dates need to be configured so they show up as conflicts in production