Add Another Device for Two-Step Login


Overview


Learn how to register a second (or more) device for your two-step login process.  The interface will walk you through the process.  You can register mobile devices, landlines, and tablets for use with two-step login.

 

Critical Concepts


 

Steps to Take


  1. Visit the two-step login device management link (https://duo-registration.ucsd.edu) and use Active Directory to login.
  2. Use an existing, registered device to verify your identity through the two-step process.
  3. Click Add another device
  4. Select the type of device you are registering for device specific instructions:

Smartphone

These instructions will help you install and enable the Duo Mobile App on your smartphone so that you can start authenticating Duo Push. Duo Push will allow you to easily tap a notification you receive on your phone to log in. If you do not have a smartphone or would rather receive phone calls or text messages on your smartphone, please follow the Cell Phone (Non-Smartphone) instructions provided below.

  1. Select the Mobile phone option, then click Continue.
  2. Enter the cell phone's number.  Verify the phone number is correct and click the checkbox to confirm. Click Continue to proceed.
  3. Choose the type of phone you are registering, and click Continue.
  4. You will be prompted to install the Duo mobile app (if you haven't already).
  5. Follow the instructions on screen to install the Duo Mobile app on your phone. You will be looking for the green Duo Mobile app, pictured below.
    • Screenshot: Duo Mobile app image
  6. Once you have installed, open the app and you will most likely want to allow Duo to send notifications to your device.  This will lead to the most seamless experience using the two-step login.  Otherwise, each time you log in you'll have to open the app to approve.
  7. Back on registration screen, click I have Duo Mobile installed.
  8. Follow the instructions to open your Duo app and scan the barcode that appears on screen (you may need to grant Duo Mobile permission to access your camera).  This is the key that ties your identity to your device! 
  9. Once activated, click Continue and you should be taken to the "My Settings & Devices" page where you should be able to see your newly added phone.  

Cell Phone (Non-Smartphone)

If you do not have a smartphone or do not want to install the Duo Mobile App on your smartphone, you can register a cell phone to receive phone calls or text messages with the two-step login:

  1. Select Mobile phone and click Continue.
  2. Enter the cell phone's number.  Verify the phone number is correct and click the checkbox to confirm. Click Continue to proceed.
  3. For the phone type, select Other (and cell phones) and click Continue.
  4. Once the device has been added, you should be taken to the "My Settings & Devices" page where you should be able to see your newly added phone.  Here you can add additional devices or change your default two-step login settings. 

Landline

You can register your office phone or any other landline to use with the two-step login. This will call your landline and ask you to press any button to confirm your login attempt.

  1. Select Landline and click Continue.
  2. Enter the phone number of the landline you would like to register.  Verify the phone number is correct and click the checkbox to confirm. Click Continue to proceed.
  3. Once the landline has been added, you should be taken to the "My Settings & Devices" page where you should be able to see your newly added phone.  

Tablet

Tablets, such as iPads and Android tablets, can be used for the two-step login via the Duo Mobile app.  If you have a smartphone that does not have a phone number, you can also register the device following these steps.

  1. Select Tablet and click Continue.
  2. Select whether you are using an iOS or Android tablet and click Continue
  3. You will then need to install the Duo Mobile App on your tablet
    • Screenshot: Duo Mobile app image
  4. Once you have installed the app, click on I have Duo Mobile installed
  5. Follow the instructions on screen to link your tablet to Duo.
  6. You should then be taken to the "My Settings & Devices" page where you should see your new tablet added.

Hardware Token

Tokens are a small hardware device that generates passcodes on demand to use with the two-step login. Tokens may be useful to staff or faculty who are unable to use a phone during work or those who don't have an office or cell phone available.  Hardware tokens are available for picked up at the ITS Service Desk or can be sent to your campus mailbox via the campus mail services.

Please keep two things in mind regarding tokens:

How to Request a Token:

You may pick up a token at the ITS Service Desk or have a token delivered via campus mail services:  

If you still have questions or need additional assistance, please submit a ticket or call the ITS Service Desk at (858) 246-4357