Release 14.34.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on April 2, 2025.

Change Management

• Updated Emergency Change request flow to permit emergency resource requests.

Human Resources

• Removed customer notifications for cases assigned to SB791 HR service

Request Catalog

• Verbiage changes on the alumni email service request form
• Verbiage changes on the Adobe software license request form
• Verbiage changes on the SPARCM access request form
• Enabled the laptop loaner request form for Spring Quarter 2025
• Added fields to collect location information and route field support tickets to the correct team to the Field Support intake request form.