Hotfix 13.17.1 fixed the following issue on on March 20, 2024.
Data
- Modified the user data import to fall back on the user principal name attribute in case the user's mail attribute is blank in AD.
Release 13.17.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on March 20, 2024.
Dashboards & Reports
- Agents can now more easily run a report on tagged cases by using the "Case Tags" database view. Use the "Label" field to filter on your tags, and the normal case fields, such as assignment group or number to filter on cases. As an example, "Label contains Urgent" AND "Assignment Group is ITS-SNOW" would show you all cases assigned to ITS-SNOW with a tag that contains "Urgent" in the name.
Data
- Added "IT Support Team" field to the location table. This field will assist our IT support representatives determine which field support team is responsible for specific buildings.
Integrations
- Forms that use the UCLearning API to retrieve course information can now get information about "P" affiliations, such as postdocs and visiting scholars.
- Fixed inconsistent behavior in the AD group membership lookup integration in the Student Activity Hub Report Developer access form.
Knowledge
- Fixed bug where non-admins were unable to change the article valid-to date from the default for the knowledge base. When checking out a knowledge article, the KB default validity length will be put in this field, so double-check before you republish.
Platform
- Updated Employee Center, Performance Analytics, and Content Publishing application versions.
Request Catalog
- Orders using multiple Project/Task numbers will now log the FinU approver for each approval in the RITM work notes, instead of just the final approver in the chain.
- Multiple roles are now added into a single field in the Oracle & System Roles form.
- Updated the e-Market Request for Students form with Chart of Accounts / POETAF sections, workflow, and notifications.
- As part of the BIA Service Request form, the Cognos Migration Request and Cognos / Tableau Issues are now active.
Service Portfolio
- When Service Offerings in the IT Services Portfolio are added or removed, a case is now automatically created with the ITS Service Management Office.