Overview

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Steps to edit published articles in the Knowledge Base.
 

Critical Concepts

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• Always Checkout an article when making edits - this ensures that current article remains visible and new version is created for editing and drafting purposes. 
  
  

Steps to Take

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1. Identify article with missing or outdated information information - open article in fulfiller reader view.
   
   • How to reach fulfiller reader view: Go to Knowledge > Homepage > Search here for article and select.
2. Select Edit in the top right corner.
3. On the next screen, select Checkout - new version of article will be created to edit, while current version remains published.
4. Edit or add information as necessary to your new version.
   
   • If you need to save your work to finish later, select Update in the top right corner.
   • To continue work, navigate to Knowledge --> My Knowledge Articles and select article
     
     • OR return to the article in reader view, select An updated version of this article is available at the top, then select Edit
5. Once changes are complete, select View Article (located in the bottom left) to preview the reader's view
6. Ready for publication?  Go back to editor and select Publish in top right corner. This should send your article for approval.
7. If your changes are approved, your new version will replace current version in publication.