Release 14..19.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on November 20, 2024.

Asset Management

• Updated the Macbook Pro models to the latest releases in the model catalog.

Case Management

• Added the "Subcategory" field to the UCSD Agent Workspace.

Platform

• Applied a systemwide CSS hotfix that fixes a text-highlighting issue caused by the November 2024 release of Chromium-based browsers.

Request Catalog

• Coded in some additional exceptions to Project / Task validation logic on the Payment Request form.
• Updated verbiage on the Update Group Notification form for clarity.
• Updated the information on the SFS Campus Card Request form regarding the emergency "e" designation.

Service Portal

• Adjusted the display color of the required field information text so that it is easier to see.