ITS offers SMS notifications, in addition to regular email and push notifications, for the opening and closing of Major Incidents. These notifications are opt-in. To receive them, please follow the procedure outlined below OR fill out and submit this form.
Please fill out the Sign-up for Major Incident Text Notifications request form. Note that only users in the ITS department are able to sign-up.
Normally, major incident notifications only send to people on the internal watch list. However, in order to receive these text notifications, you need to be added to an AD group, managed by workstation lifecycle.
Once you have been added to the group, and you have successfully completed Steps 1 & 2, you will receive major incident notifications through your phone's text service. If you are testing this procedure in a sub-production instance, you will see a message similar to the following in the activity log:
If you still have questions or need additional assistance, please use the 'Contact ServiceNow Team' form.