Frequently Asked Questions: Kaltura Media Retention Policies and Cleanup Processes


Overview


UC San Diego's media retention policies are articulated here: https://mediaretention.ucsd.edu. This article attempts to address any additional questions you may have. Click on the questions below to jump to the answer.

General Questions

How do I see what entries are affected by the media retention policies?

You can use the links below to jump right to search results, or you can use the filters on the left side of your "My Media" in MediaSpace to identify the entries.

Below are direct links that will show you search results in MediaSpace:

What actions can I take on an affected entry?

You can download it, play it for 10 seconds to "reset the clock", request an exemption, delete the entry yourself, or do nothing.

If you want to download your entry, check out our KBA Download Your Kaltura Media.

Playing your entry for 10 seconds will count as an official "play," which will reset the media retention clock.

To request an exemption, check out our KBA Exempt Kaltura Media From Media Retention Policies.

If you don't need the entry anymore, you can either delete the entry yourself or do nothing and wait for the cleanup.

Can I permanently exempt my media from deletion?

If you believe that your media deserve a permanent exemption from our media retention processes, reach out to kaltura@ucsd.edu.

The overall idea of our media retention policies is that we shouldn't be hanging onto stuff that's not being used. Consider it a form of digital hygiene. Removing unused media helps keep Kaltura's costs lower (since they use Amazon Web Services behind the scenes to store our data), which in turn keeps our costs reasonable with them.

However, there may be circumstances where some entries that aren't being viewed regularly still need to be preserved for some teaching and learning-related purpose. If you think that applies to your entries, let us know.

How do I restart the "data retention clock?"

Play the piece of media for at least 10 seconds.

When it comes to the data retention policy, you can see that there are conditions for when an entry hasn't been watched for 2 years as well as 4 years. But what does it mean to "watch" a Kaltura video for these purposes?

Well, in order for Kaltura media to be considered "viewed," the video must be watched for at least 10 seconds. This can be done pretty much anywhere - "My Media," a Media Gallery in Canvas, a MediaSpace channel, anywhere the video is embedded, etc.

Remember that you can only request an exemption from a media cleanup session until the next cleanup. All exemption flags will be removed. So the most reliable way to ensure that your media aren't subject to retention policies is to play your media.

I have many entries that need to be exempted from this media cleanup. What can I do?

Reach out to kaltura@ucsd.edu.

Front-end users can only request exemptions for one entry at a time. If you have many entries that need to be exempted from an upcoming cleanup - and you have a good reason - let us know and we can help.

How do I download a video?

Go to the edit page, play the video, and click the download icon within the player.

To see more detailed instructions, view our knowledge base article on how to download videos you own. If you wish to download multiple videos, however, contact us at kaltura@ucsd.edu so we can assist you. You can also download videos for which you are a co-editor.

Note that downloading your entries does not restart their data retention clocks. They'll still be subject to the terms of the media retention policy.

What are flavors?

"Flavor" is the term that Kaltura uses to refer to alternative quality versions of media that are generated automatically on the back end.

Almost all media entries in Kaltura have multiple versions generated on the back end at varying quality levels, which Kaltura calls "flavors." Flavors exist largely to facilitate better viewing experiences for Kaltura users: if Kaltura detects that a user's bandwidth is poor, it may present a lower-quality version of the media rather than risking stuttering, buffering playback.

So if your media entry is subject to the 2-year policy, the system will delete all the flavors that have been generated for it, but keep the original file that was uploaded. Most source files will still play just fine in the Kaltura media player.

What is the impact if flavors for an entry are deleted?

It's likely to have little to no impact. If the source is playable, viewers can still watch your video.

As mentioned above, "flavors" are alternate quality versions that are generated by Kaltura largely to account for variable user bandwidth. If these are deleted, all that will be left for the player to play will be the source - the original media file uploaded to Kaltura.

So what kinds of videos are playable by the Kaltura player? Well, according to Kaltura the source file needs to have an MP4 container (i.e. the filename probably ends with .mp4 or something similar) and it must have used the H264 codec when it was compressed.

Just know that your viewers will be streaming / progressively downloading the original file which was uploaded, which could be quite large. Viewers in bandwidth-constrained areas could struggle to get a good viewing experience. 

If you still have questions or need additional assistance, feel free to contact us at kaltura@ucsd.edu.