Navigating the Duo Device Management Portal


The following article describes different things you can do on the Duo Device Management Portal. You can log into the portal by going to and authenticating with an existing Duo authentication method. If you do not have access to your duo authentication method, contact the ITS Service Desk

Critical Concepts

Steps to Take

Setting Default Device

  1. Log into to access your device management portal.
  2. You will be able to see a list of all devices registered to your Duo Account. Make sure that all devices are as expected.
    • If you see a device you do not recognize, delete the device by pressing “Device Options” then the red trash can button. 
  3. Under “Default Device” go to the drop down menu and select the device you’d like to set as your primary authentication device. 

    Screenshot: Changing Default Device via dropdown Menu

Picking Your Default Authentication Method

You can set Duo to have you send you a push automatically every time you need to authenticate. Initially, the system will default to sending you a Duo Push at log in. 

  1. Log into the Duo device management portal by going to
  2. Next to the “When I log in” option, press the drop down menu to pick your desired option. You can opt to receive automatic pushes or to be able to pick which option to use every time you log in. 

Deleting a Device

If you have a device registered that you can no longer use, such as the landline in your office or an old phone number, you can delete the device from your Duo account. 

  1. Log into the Duo device management portal by going to
  2. Press “Device Options” next to the device you want to delete. 
  3. Press the red trash can button to delete the device. 
  4. When prompted, press “Remove” to confirm.

Changing Your Device Name

  1. Log into the Duo device management portal by going to
  2. Once logged in, click the blue Device Options button next to the device you would like to rename.
  3. Select the Change Device Name button and type a new name in the text field.  Click Save when done.

    Screenshot: Change device name, enter something like "personal cell phone".

Adding a New Device 

You can add a new device following the instructions on Add Another Device for Two-Step Login. It is highly recommended you add a backup method of authentication in the event that your primary device is lost or stolen. 

Reactivate an Existing Device

If you still have questions or need additional assistance, please submit a ticket or call the ITS Service Desk at (858) 246-4357