Release 14.29.0 introduced new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on February 26, 2025.

CMDB

• Added "Communication Device" to the filter for Model Category to allow for model requests for iOS, Android, and other phone/tablet-like devices.

Request Catalog

• Disable mrvs button until all CCOA data is filled. Fixed split percentage check.
• Update Group Management workflow for HR approvals.
• Fixed an issue with Business Office case routing. 
• Made updates to the JMP Software Order form and workflow. 
• Fixed an issue with HTML codes showing in description fields for transferring tickets to Health. 

Notification

• Updated HR Notifications to new notification format.