Instructional Technology Request FAQ

Instructional Technology Questions

What is an Instructional Technology Request?

An Instructional Technology Request is required to identify all specific educational technology resources needed other than Canvas. Such resources include discipline specific and productivity software, access to computer labs managed by ITS including door codes, additional disk space, and provisioning of cloud resources such as Google groups, Amazon Web Services, Jupyter Notebook, etc.


Where can I submit an Instructional Technology Request?

Instructional Technology Requests can be submitted directly via the Instructional Technology Request Form.


When should I submit my Instructional Technology Request, to guarantee that the lab will be ready at the start of the term?

Please submit your Instructional Technology Request at least one month before the term, to ensure we can complete it for the start of classes. We cannot guarantee that Instructional Technology Requests received less than one month before the start of term will be completed prior to Week 1.

How do I modify an existing Instructional Technology Request?

If you wish to make changes to a prior request, please review it and email us at and, to let us know what changes should be made.

When do I resubmit Instructional Technology Request? 

Please only enter another Instructional Technology request if your course has multiple sections, that each requires a separate Canvas site or different lab / software resources.

What is the Instructional Technology request anticipated schedule?

Request work will begin one week prior to beginning of term, due to resource availability. Services will be available the first day of classes.  Late requests may be delayed.

General Questions

What about TA and test student accounts?

Instructor, TA and test student accounts are available for testing software, developing assignments, and troubleshooting problems from a student's perspective. For testing and software development, please list the number of TA and student accounts needed under Additional Comments, when filling out an Instructional Technology Request form. 


What about Specialty Software?

Additional course-related software, like MATLAB and AutoCAD, is available for use in some campus computer labs. Use the Computer Lab Lookup tool to find lab locations and software installed at each.


How do students get a door code?

Door codes are assigned to students for computer labs with electronic door locks, based on lab assignment per instructors' request.


What about Google Apps for courses?

Faculty can now utilize Google Apps for Education to share course materials, communicate, and collaborate with students. Visit informational page, for additional details.


What are the different status definitions?

Status Definition 
 New New Request
 ModifiedOriginal request has been modified, requires review.
 Reviewed The request has been reviewed. 
 In ProgressWork has begun to complete request. 
 CompletedAll work has been finished
 On HoldSomething outside of our control is preventing the work to continue. 


If you still have questions or need additional assistance, please submit a ticket or call the ITS Service Desk at (858) 246-4357