Release 14.24.0 introduced the following fix to the campus instance of ServiceNow at UC San Diego and was implemented on January 22, 2025.

Request Catalog

• Replaced the Surface Pro 9 on the Order Computer Equipment form with a new generic Surface Pro 10 model, labelled as such but given a display name with configuration information for the current standard model. This model will be updated whenever our standard model changes, rather than replacing the model each time. 
• Updated order of roles added on the OnBase Request form.

Service Portal

• Fixed an issue where approvals were running slowly on Service Porta.

Email

• Migrated notifications to a new notification format.

Administrative

• Added ACLs to manage cmn_schedule_blackout table.
• Created fields to calculate total projected hours and dollars saved for Problems. 

Change Management

• Created a new category for standard changes called Integration Development Platforms and Services (IDPS). The category will be available for any new standard change requests associated with that group.