Release 10.20.0 introduced new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on January 19, 2022.

Request Catalog

• We slightly updated the workflow for the Jira / Confluence Request Form to resolve an occasional issue with RITMs left open unintentionally.
• We added new software to the Academic Software Licensing Request form.

Platform

• Modified the settings of one of our automated tests that was preventing us from running automated test suites in our QA environment before we push updates to production.
• Audited and adjusted multiple tickets that were closed without the closed at date / time field being populated. These will now properly show up on reports.