Application Navigator: Self-Service


Sometimes, even though you will be fulfilling some tickets, you will be a customer on others. The Self-Service menu contains links and lists that are of interest to you as a customer, items when you are working with customers at the time, or items that help you stay organized.


The Menu

When clicking 'All' the second option is 'Self-Service'. Self-Service is a group of navigation shortcuts that the ServiceNow team has curated to help Agents maneuver around the platform.

Screenshot: the self service menu


If you still have questions or need additional assistance, please use the 'Contact ServiceNow Team' form.