Release 12.18.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on April 19, 2023.

Request Catalog

• Added date to Oracle & Concur Other Form short description.
• Created a new Example Order Guide with less visual clutter and deactivated the old one.

Cases

• Added ability to update subcategory for closed cases.

Asset Management

• Hid the entire "Select accessories" section until something is selected under "Select computer equipment".
• Added Procurement Reviewer role for asset management items.